Lorraine Staff

Welcome to the Lorraine Primary School IT Knowledge Base Wiki.

This wiki allows staff to familiarise themselves with the school's ICT (Information and Communications Technology) layout. It aims to facilitate the understanding and proper use of ICT equipment by providing informative-, instructional- and self-help guides, along with policies that govern the use of the infrastructure. Depending on which device you are viewing this site from you will find the menu on the left (on PC) or viewable from a drop-down menu (Mobile devices). The menu is divided into sections as follows:

This section provides new users with the information needed to navigate the ICT landscape of the school.

Here you will find guides on how to:

• Activate your local domain account
• Access your mapped network drives
• Access the LPS web portal
• Understand the print and scan setup
• Manage your email account and add a signature to your mailbox
• How to safely store your data using cloud storage
• Answers to Frequently Asked Questions.

A series of self-help guides that aid users in solving numerous technical problems.

A list of ICT Policies that govern the IT Department

This section provides live feedback on devices such as printers, desktops and network outages.

The Task Tracker provide users with an oversight of what the IT Department is working on.

Users can add the IT Calendar to view planned installations and when to expect completion of tasks.

If you have any questions or problems not covered on this site, contact the IT Administrator for further assistance. If you would like to suggest a guide you feel will be beneficial to all staff, please send a detailed email to it@lorraineschool.co.za